Shipping Policy

Shipping Policy

Thank you for shopping at TerraCraze!

Processing Time:

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer standard shipping options with estimated delivery times between 3-7 business days, depending on your location.
• Expedited shipping options are also available for an additional fee.

Shipment Confirmation & Order Tracking:

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• TerraCraze is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• TerraCraze is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

• We currently only ship domestically within [Country/Region]. We apologize for any inconvenience.

Returns Policy:

• Please refer to our Returns & Exchanges Policy for details regarding returns.

Contact Us:

• If you have any questions about our Shipping Policy, please contact us at terracraze@gmail.com.